Messaging Policy (SMS)

Kamui is delivery-management software. Local businesses use it to dispatch their own drivers, and Kamui sends a small number of text messages so the person waiting on a delivery knows where it is. This page describes exactly what those messages are, how consent is obtained, and how to stop them. It applies together with the Terms of Use and the Privacy Policy.

1. Who is texting you

Messages are sent by Kamui Digital LLC on behalf of the business you ordered from. Kamui is the technology provider; the business is the merchant you have the relationship with. If you are not sure who that is, the message will name the order it refers to, and the business that took your order can identify it.

2. What we send

Transactional messages tied to an order or an account you already have. Nothing else — no promotions, no product offers, no recurring newsletters:

• Delivery status. That an order is on its way, and a link to follow it.
• Arrival notice. That the driver is close.
• One-time login codes, when you ask to sign in to a merchant's ordering page or a driver signs in to the Kamui driver app.
• A reply from the person delivering, when they need to reach you about that specific delivery.

Representative messages, which are the actual templates in use:

• “Your order is on the way. Follow it here: https://kamui.digital/t/XXXX — Reply STOP to opt out.”
• “Your driver is arriving. Reply STOP to opt out.”
• “Your verification code is: 123456”

3. How consent is collected

You give your mobile number to the business when you place an order or create an account with them, at which point you are told that the number is used to text you about that order. Consent is collected by the merchant, at the point of order, for the specific purpose of fulfilling it.

No purchased lists. No numbers from third parties. A number only ever enters the system because the person it belongs to gave it to the business directly. Consent for one-time login codes is the act of requesting a code.

Message frequency depends on your own orders — typically one to three messages per order. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

4. How to stop, and how to get help

Reply STOP to any message to stop all non-essential messages from that sender. Reply HELP for help, or email support@kamui.digital.

An opt-out is honoured by the carrier immediately and enforced in the software as well: once a number has opted out, Kamui does not attempt to reach it by text through any other route. There is no “try the other provider” path — the request to stop is the end of it. Opting out of texts does not cancel your order, and the business can still reach you by phone if it needs to complete a delivery.

5. What we never do with a mobile number

Mobile numbers and consent are never sold, rented, or shared with third parties for their own marketing. Numbers are shared only with the messaging carriers required to deliver the message, and with the merchant whose delivery it concerns. Kamui does not use them to advertise Kamui.

Each merchant's data is isolated from every other merchant's: a business using Kamui cannot see another business's customers or their numbers. See the Security page for how that isolation is enforced, and the Privacy Policy for retention and your rights over the data.

6. Messages to drivers

People who drive for a business using Kamui receive a one-time code to sign in to the driver app, and operational messages about the deliveries assigned to them. This is workplace communication between a business and its own driver; it is not marketing, and it stops when they stop driving for that business.

7. Contact

Kamui Digital LLC — support@kamui.digital. For privacy requests, see the Privacy Policy.